1. Introduction and Scope
Welcome to Bizraa Technologies Limited ("Bizraa", "we", "our", "us"). We respect your privacy and are irrevocably committed to protecting your personal data. This comprehensive Privacy Policy outlines the framework under which we collect, store, process, transfer, and use your personal data when you use the Bizraa ecosystem, which encompasses our Web Platform, Mobile Applications (iOS/Android), Desktop Applications (macOS/Windows/Linux), E-commerce Marketplace, and associated backend APIs (collectively, the "Services").
This Privacy Policy applies to all users ("Users", "you", "your") of our Services, governing your interactions with our ecosystem irrespective of your geographic location, while primarily adhering to the legal statutes of the Federal Republic of Nigeria, including the Nigeria Data Protection Act (NDPA) and applicable global data protection standards.
2. Ecosystem Information Collection
We collect multifaceted data required to operate, optimize, and securely maintain our Services across all our platforms:
- Account \u0026 Identity Data: Legal personal or corporate name, government-issued identification, biometric data (if applicable for identity verification), and operational business details.
- Financial \u0026 Payment Data: Bank account credentials, payment card details, and digital wallet identifiers processed through our secured financial gateway partners (e.g., Paystack, Stripe) to process subscriptions and marketplace transactions.
- Device \u0026 Telemetry Data: When utilizing our Desktop and Mobile apps, we collect device-specific information including hardware configurations, OS versions, IP addresses, local storage metrics, and precise geospatial location data (with your explicit device-level permission).
- Transaction \u0026 Inventory Data: Exhaustive details concerning point-of-sale activities, offline operations, inventory ledgers, purchase history, and offline-to-cloud synchronization payloads.
3. Artificial Intelligence \u0026 Product Recognition
A core component of our Services includes the Bizraa AI Assistant and Product Recognition engine. By utilizing these features, you consent to the specialized processing of the following data:
- Camera \u0026 Image Data: When utilizing Product Recognition, the images you capture or upload are processed to identify product specifications, SKU matching, and categorization. These images may be temporarily stored and processed by our proprietary systems and trusted third-party AI vision providers.
- AI Assistant Interactions: Textual queries, financial prompts, and conversational data inputted into the AI Assistant are analyzed to provide business insights. We may utilize secure, enterprise-grade third-party Large Language Model (LLM) providers (such as OpenAI or Anthropic API services) to generate these responses. Bizraa strictly enforces data privacy agreements with these vendors to ensure your business data is not utilized to train their public models.
4. Marketplace Dynamics \u0026 Data Sharing
If you utilize the Bizraa Marketplace as a merchant or a consumer, distinct data-sharing mechanisms apply to facilitate e-commerce operations:
- Merchant to Consumer: Consumer delivery addresses, contact information, and purchase histories are shared with the respective third-party merchants strictly to fulfill orders.
- Transaction Transparency: Aggregated, non-personally identifiable marketplace trends may be utilized by Bizraa to improve product discovery algorithms.
5. Data Retention, Synchronization, and Security
We leverage industry-standard cryptographic protocols to secure your data in transit and at rest. For users utilizing our Desktop and Mobile Point-of-Sale natively, data may be stored locally on your device for offline operation. This data is asynchronously synchronized to our encrypted cloud backend once an active internet connection is established. We retain your personal data strictly for as long as is commercially viable and legally necessary to satisfy ongoing operational imperatives.
6. Amendments \u0026 Contact Information
Bizraa Technologies Limited reserves the right to amend this Privacy Policy at any time. Your continued utilization of our ecosystem constitutes your acceptance of these revisions. For inquiries, formal data subject requests, or regulatory communications, please contact our Data Protection Officer at privacy@bizraa.com.